L2/L3 Linux Technical Support Engineer – Web Hosting

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage and uphold GNU/Linux operating systems and virtualized/containerized environments such as OpenVZ, KVM, and Docker.

• Deploy, oversee, and resolve issues with cPanel/WHM and Plesk in shared hosting settings.

• Diagnose and enhance web applications utilizing WordPress, Laravel, PHP, Node.js, and Python technologies.

• Set up and maintain network protocols, firewalls, and WAFs including ModSecurity and Imunify360.

• Detect, respond to, and alleviate security incidents such as malware, phishing, and DoS attacks.

• Troubleshoot email flow and deliverability issues using Exim, Dovecot, SPF, DKIM, DMARC, and external mail relays.

• Monitor services and optimize performance across Apache, Nginx, LiteSpeed, MySQL/MariaDB, PostgreSQL, and Redis.

• Assist in migrating hosting accounts, virtual machines, and mail systems.

• Support disaster recovery, backups, failovers, caching, and CDN strategies.

• Work together with the technical team to resolve complex client support challenges.

⛳️ Requirements

• Multiple years of practical experience in the web hosting sector, focusing on both technical support and system administration.

• High-level proficiency in Linux system administration and troubleshooting.

• Knowledge of Windows Server environments, including IIS and MSSQL.

• Comprehensive understanding of cPanel/WHM, CloudLinux (LVE, CageFS, Selectors), PHP configuration, and shared hosting limitations.

• Established expertise in configuring, managing, and troubleshooting Apache, Nginx, LiteSpeed, and other HTTP web servers.

• Strong understanding of web server mechanics, relational and NoSQL databases, and server-level debugging of intricate web applications.

• Solid grasp of TCP/IP, DNS, and network protocols.

• Capability to handle escalated support tickets and work collaboratively with peers to offer tailored technical solutions.

• Proficiency in Bash scripting, Python utilities, and Ansible playbooks is a plus.

• Experience with WHMCS backend architecture and custom module integrations is advantageous.

• Familiarity with high-density enterprise server architectures and extensive account consolidation workflows is beneficial.

• Professional proficiency in English is highly desirable.

• Minimum of 3 years of direct experience in the web hosting industry.

🏝️ Benefits

• Opportunity to advance in an innovative environment.

• Consideration for talent pool for up to 60 months, with potential application sharing with partners for suitable roles.