L2 Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver Level 2 operational support for Palantir environments

• Analyze and resolve incidents and production challenges

• Assist in problem management initiatives

• Examine logs and monitoring data

• Diagnose application and platform-related issues

• Facilitate integrations and connections between systems

• Operate within ITIL-aligned operational frameworks

• Escalate and coordinate issues as necessary

• Promote platform stability and operational excellence

⛳️ Requirements

• Experience in enterprise application support

• Strong background in Level 2 support

• Understanding of ITIL processes

• Experience in incident and problem management

• Skills in operational troubleshooting

• Familiarity with integration and interface concepts

• Experience in log analysis and monitoring

• Operational knowledge of Palantir Foundry and/or Palantir Foundation

🏝️ Benefits

• Competitive and solid salary

• Work in a multilingual, multinational, and multicultural environment on international projects

• Comprehensive healthcare coverage

• Long-term B2B contract with a stable project pipeline