L1 System Administrator – Windows, VMware & Cloud Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the availability of Windows Servers, monitoring alerts, resource usage, and essential services.

• Conduct regular health assessments of Windows Servers, including checks on CPU, memory, disk space, services, and event logs.

• Perform basic troubleshooting for issues related to server availability, service interruptions, and connectivity challenges.

• Record and escalate incidents concerning Active Directory, DNS, DHCP, and Windows services.

• Assist with health checks following patches and maintenance activities.

• Monitor VMware ESXi, vCenter, virtual machine availability, and infrastructure alerts.

• Execute checks on VM status, resource utilization, host connectivity, and datastore capacity.

• Support VM health evaluations and validation of scheduled maintenance.

• Monitor Azure/AWS virtual machines, assessing resource health, availability, and infrastructure alerts.

• Validate cloud monitoring alerts and perform initial troubleshooting using authorized runbooks.

• Escalate issues related to cloud VMs, access, networking, and resources to L2/L3 teams.

• Create, categorize, prioritize, and update incident tickets in ServiceNow or similar ITSM tools.

• Conduct initial incident triage and adhere to documented troubleshooting protocols.

• Escalate unresolved and critical incidents within established SLAs and escalation matrices.

• Assist with major incident communication, routine maintenance checks, and backup status verification.

• Maintain shift handover notes, operational checklists, and incident documentation.

• Collaborate with L2/L3, Network, Security, Storage/Backup, and Application teams.

• Adhere to ITIL Incident, Change, and Request Management processes while ensuring continuous 24x7 operational support.

⛳️ Requirements

• 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring, or cloud operations.

• Basic understanding of troubleshooting Windows Server and the Windows operating system.

• Familiarity with Windows services, Event Viewer, Active Directory, DNS, and DHCP fundamentals.

• Basic knowledge of VMware, virtual machines, ESXi, and vCenter.

• Fundamental understanding of Azure or AWS, including virtual machines, monitoring, and resource utilization.

• Familiarity with checks on CPU, memory, disk space, connectivity, and infrastructure alerts.

• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.

• Understanding of incident management, SLA compliance, and escalation processes.

• Strong communication, documentation, and shift handover skills.

• Willingness to work in rotational shifts within a 24x7 production support environment.

• Basic knowledge of PowerShell scripting is preferred.

• Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification is preferred.

• Familiarity with VMware monitoring and cloud dashboards is preferred.

• Basic understanding of patching, backup, disaster recovery, and infrastructure security is preferred.

• Familiarity with ITIL processes and enterprise monitoring tools is preferred.

🏝️ Benefits

• A dynamic environment supported by strong customer and partner networks.

• A culture that promotes innovation, collaboration, and continuous learning.

• A diverse and inclusive workplace.

• An equal opportunity employer.