L1 Linux Systems Engineer – SUSE, RHEL, Ubuntu

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee server uptime, manage infrastructure alerts, and monitor operational dashboards.

• Conduct regular health assessments for CPU, memory, disk space, filesystems, and essential services.

• Perform basic troubleshooting using Linux commands and established runbooks.

• Verify alerts and log incidents, categorizing, prioritizing, and tracking them in the ITSM tool.

• Carry out basic checks on processes, system logs, mount points, connectivity, and scheduled tasks.

• Implement approved operational procedures and conduct post-maintenance health evaluations.

• Escalate unresolved issues to L2/L3 teams with pertinent logs and troubleshooting information.

• Adhere to incident SLAs, escalation protocols, and communication guidelines.

• Maintain precise ticket updates, shift transitions, and operational documentation.

• Collaborate with global support teams to guarantee seamless 24x7 operations.

• Participate in rotational shifts within a follow-the-sun model, supporting global 24x7x365 operations across APAC, EMEA, and NLAM.

⛳️ Requirements

• 1-3 years of foundational knowledge in RHEL, SUSE, or Ubuntu Linux.

• Familiarity with commands such as df, du, free, top, ps, grep, tail, and systemctl.

• Understanding of filesystems, processes, permissions, services, and system logs.

• Basic knowledge of DNS, SSH, and network connectivity.

• Experience with monitoring tools and ServiceNow or equivalent ITSM platforms.

• Comprehension of incident management, SLAs, and escalation workflows.

• Basic Shell/Bash scripting skills.

• Linux Essentials certification or equivalent.

• Exposure to enterprise monitoring, backup, and patch management activities.

• Fundamental understanding of ITIL and global 24x7 operations.

🏝️ Benefits

• Dynamic environment with robust customer and partner networks.

• Culture that fosters innovation, collaboration, and ongoing learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.