L1 IT Customer Support, German, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver precise and effective IT solutions through telephone, email, or chat channels.

• Diagnose and resolve issues related to office software, Windows, Outlook, internet services, specific applications, and hardware following training.

• Support in addressing customer and technical issues to enhance customer satisfaction.

• Monitor and follow up on the existing backlog of tasks.

• Adhere to project performance metrics.

• Collaborate with designated teams and escalate complex problems as necessary.

⛳️ Requirements

• Proficient in both German and English (B2/C1 level).

• A technical college or university degree is not required, as comprehensive training will be provided.

• Prior experience in customer support is beneficial.

• Strong customer service skills, including client orientation, active listening, and interpersonal abilities.

• Capacity to thrive in a fast-paced environment and manage multiple tasks simultaneously.

• Willingness to work in shifts.

🏝️ Benefits

• Permanent employment contract.

• Central office location with stunning city views, top-notch facilities, and equipment.

• Competitive salary package.

• Performance-based bonuses.

• Holiday expense account.

• Meal vouchers and gift certificates.

• Opportunities for professional training and development.

• Regina Maria medical package.

• Additional vacation days.

• Complimentary fruits available.