L1 IT Customer Support, French, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver precise and efficient IT solutions through telephone, email, or chat channels.

• Address and resolve issues related to office software, Windows, Outlook, internet connectivity, specific applications, and hardware after receiving training.

• Aid in the resolution of customer support issues to enhance overall customer satisfaction.

• Manage the existing backlog through follow-up activities.

• Adhere to project performance metrics.

• Coordinate with designated teams and escalate complex matters as needed.

⛳️ Requirements

• Proficiency in both French and English (B2/C1 level).

• A technical college or university degree is not required, as comprehensive training will be provided.

• Prior experience in customer support is considered an advantage.

• Exceptional customer service skills, including client orientation, active listening, and interpersonal communication.

• Capability to thrive in a fast-paced environment and handle multiple tasks simultaneously.

• Willingness to work in shifts as required.

🏝️ Benefits

• Permanent employment contract.

• Competitive salary package.

• Performance-based bonuses.

• Holiday expense account.

• Meal vouchers and gift cards.

• Opportunities for professional development and training.

• Regina Maria medical coverage.

• Additional vacation days.

• Complimentary fruits available on-site.

• Centrally located offices with stunning city views, equipped with top facilities and equipment.