KPI Program Manager

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Establish KPI frameworks that align with strategic goals, business plans, and operational priorities.

• Oversee KPI definitions, including owners, formulas, data sources, targets, thresholds, reporting frequency, and associated documentation.

• Create scorecards, dashboards, and performance narratives suitable for executive review.

• Ensure the accuracy of metrics, address discrepancies, and enhance controls in collaboration with Finance, HR Operations, IT, and KPI Owners.

• Evaluate performance drivers and perform root-cause analysis.

• Convert findings into actionable recommendations.

• Lead regular performance reviews while tracking decisions, actions, and responsible parties.

• Assist in the annual and periodic target-setting processes, utilizing historical data, forecasts, benchmarks, and strategic priorities.

• Streamline reporting, automate manual tasks, phase out low-value metrics, and enhance decision-making speed.

• Educate business partners on KPI interpretation, data literacy, and performance management tools.

• Foster cross-functional alignment and encourage transparency, ownership, and data-driven decision-making.

• Collaborate with Finance and HR Total Rewards on KPI performance forecasting to ensure accurate bonus accruals.

⛳️ Requirements

• A Bachelor’s degree in business, finance, HR, economics, analytics, engineering, operations, or a related discipline, or equivalent practical experience is required.

• A minimum of 7 years of experience in performance management, business analytics, finance, operations, or a related field is required.

• Proven track record in designing KPI frameworks, target setting, scorecards, dashboards, or management reporting.

• Advanced skills with spreadsheets and presentation software.

• Experience with business intelligence and data visualization tools.

• Ability to present concise, decision-oriented insights to senior leadership and diverse audiences.

• Demonstrated capacity to manage multiple priorities, influence stakeholders without direct authority, and deliver high-quality results on time.

• Strategic mindset combined with strong business acumen.

• Proficient in data analysis and generating insights.

• Experience in performance measurement and governance.

• Strong executive communication skills.

• Effective stakeholder management and facilitation skills.

• Keen attention to detail and commitment to data integrity.

• Strong problem-solving abilities and a focus on continuous improvement.

• Results-driven with a strong sense of accountability.

🏝️ Benefits

• Competitive compensation and bonus incentive programs.

• Comprehensive medical, dental, and vision health insurance.

• Flexible Spending Accounts for Health and Dependent Care.

• Health Reimbursement Accounts.

• Well-being initiatives, including companywide events.

• Wellness incentive program.

• Generous Paid Time Off.

• 401(k) plan with substantial company contributions.

• Access to Financial Planning Services.

• Employee Stock Purchase Program.

• Health Savings Accounts.

• Life and Accident insurance coverage.

• Family-friendly employee events.

• Employee Assistance Program services, including mental health and concierge services.