Kitchen and Bath Inside Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conducting daily Quick Quote Estimates for customers and converting leads into successful countertop sales.

• Engaging in daily sales activities by making follow-up phone calls to convert leads generated through the proprietary Quick Quote Estimate tool.

• Overseeing customer orders and collaborating with both internal and external teams to address inquiries, resolve concerns, and facilitate the order process efficiently.

• Demonstrating strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide feedback on programs.

• Utilizing and managing Floor & Decor applications, including the Proprietary Orders Portal, Quick Quote Estimator, and POS system.

• Collecting customer payments, finalizing sales, tracking essential paperwork, and ensuring that completed sales are properly closed and delivered.

• Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates.

• Participating in conference calls and training sessions to relay information to store teams and maintaining consistent communication in alignment with company objectives.

• Achieving and surpassing established sales and performance targets.

⛳️ Requirements

• Preferably an associate or bachelor’s degree.

• At least two (2) years of experience in sales, design, or project management, or an equivalent combination of education and experience sufficient to perform the essential functions of the role.

• A minimum of one (1) year of retail experience is preferred.

• Familiarity with countertop installation, fabrication, or kitchen remodels is advantageous.

• Exceptional customer service, verbal, written, and interpersonal communication skills.

• Strong organizational abilities with the capacity to multi-task in a dynamic environment.

• Capability to identify and resolve issues promptly.

• Proficiency in Microsoft Office Suite, Excel, and basic computer systems.

• A self-motivated mindset with the ability to manage follow-up, prioritize tasks, and drive sales outcomes.

• Willingness to work during retail hours.

🏝️ Benefits

• Opportunities for bonuses and career advancement at every level.

• Programs designed to help you achieve your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Medical, Dental, Vision, Life, and various Insurance Plans (subject to eligibility criteria).

• Work-life balance options, including: Paid vacation and sick time for eligible associates.

• Paid holidays, in addition to a personal holiday.

• Paid Volunteer Time Off starting on Day 1.