Key Customer Success Manager

This is a fully remote position, open to applicants in Kazakhstan, +2 more countries.

📋 Description

• Monitor and evaluate the User Experience of Key Clients closely.

• Identify potential risks of client attrition and propose retention strategies.

• Improve the Customer Journey across company products.

• Engage in the creation of systems and programs aimed at boosting Key Clients’ engagement.

• Collaborate with content, IT, analytics, customer support, and various other departments.

• Keep comprehensive and informative records regarding the experience of Key Clients using the services.

⛳️ Requirements

• Proficiency in English (additional languages such as Chinese or Spanish are advantageous).

• Experience in an international setting, ideally with client interactions.

• Capability to manage time-sensitive situations and adapt swiftly to changing circumstances.

• Strong attention to detail with the ability to process substantial amounts of information rapidly.

• Aptitude for generating sound ideas and professional solutions for complex cases.

• Confidence in presenting professional opinions and persuading others of their value.

• Proficient computer skills, including familiarity with the Internet, G-Suite, and MS Office.

• Insight into human behavior and the ability to discern genuine needs.

• Resilience under pressure, a proactive attitude, and a can-do mindset.

🏝️ Benefits

• FULL-TIME REMOTE OPPORTUNITY.

• 28 calendar days of vacation annually.

• 7 wellness days each year (time off).

• Bonuses of up to $5000 for referring successful candidates to the company.

• 50% coverage for professional training, international conferences, and meetings.

• Corporate discounts for English language courses.

• Health benefits: reimbursement of up to $1,000 gross per year per employee for self-funded health insurance or medical fees for themselves and close family members, if not covered by corporate health insurance.

• Provided workspace and necessary equipment in offices or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross every 3 years for other locations.

• An internal gamified gratitude system with bonuses that can be exchanged for merchandise, team-building activities, massage vouchers, and more.