Key Accounts Service Sales Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Achieve or surpass designated contract revenue objectives for the U.S. region, with responsibility for precise forecasting and pipeline management.

• Create and implement comprehensive, multi-year service contract strategies aligned with the business requirements and growth ambitions of key customers.

• Lead intricate negotiations involving consolidated and enterprise-level service agreements, pricing models, and contractual conditions.

• Build and sustain robust executive-level relationships within customer organizations through regular strategic reviews and face-to-face interactions.

• Act as the main point of accountability for service sales strategy across key accounts, coordinating internal teams to provide unified customer solutions.

• Collaborate cross-functionally with Commercial Sales, Field Service, Marketing, Product Management, Finance, and Legal to ensure coordinated account execution.

• Influence internal stakeholders to prioritize customer requirements, eliminate obstacles, and deliver distinctive value propositions.

• Maintain a thorough understanding of customer environments, competitive landscapes, and market trends; relay insights to shape strategy and decision-making.

• Employ a disciplined approach to account planning, strategic prioritization, and execution to optimize contract penetration, retention, and growth.

• Serve as a role model leader within the Service Sales organization, offering mentorship, guidance, and sharing best practices to enhance overall commercial capability.

⛳️ Requirements

• Bachelor's degree required; an advanced degree is a plus.

• A minimum of three to five years of progressive sales experience, demonstrating success in managing complex accounts and negotiations.

• Experience in selling service contracts, recurring revenue solutions, or long-term agreements; experience in life sciences is strongly preferred.

• Proven capability to negotiate and structure complex commercial agreements among various stakeholders and decision-makers.

• Strong strategic thinking, analytical skills, and creative problem-solving abilities.

• Exceptional written and verbal communication skills, with an executive-level presence.

• Demonstrated ability to influence within a matrixed organization without direct authority.

• Willingness to travel frequently for in-person customer engagement and internal collaboration.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Remote work options

• Professional development opportunities