Key Account Specialist/Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and cultivate essential client relationships to guarantee lasting partnerships and client satisfaction.

• Act as the main point of contact for key accounts, promptly addressing inquiries, concerns, and service requests.

• Assess client requirements and create tailored solutions to enhance their logistics experience.

• Monitor and oversee key account parcel deliveries, proactively addressing any service-related issues.

• Conduct regular performance evaluations with key accounts, providing insights driven by data.

• Prepare and deliver customized quotations by utilizing pricing strategies and market insights.

• Develop and uphold customer Standard Operating Procedures (SOPs) to ensure uniformity in service delivery.

• Collaborate with internal teams to enhance service performance and elevate customer experience.

• Track and manage account billing, ensuring timely processing of invoices and collection of payments.

• Identify opportunities for growth within existing key accounts to drive additional revenue.

• Support the claims process, ensuring prompt resolutions for clients with key accounts.

• Undertake additional responsibilities as necessary to meet business objectives.

⛳️ Requirements

• Bachelor’s degree in Business, Logistics, or a related field; MBA is preferred.

• At least 3 years of experience in key account management, business development, or sales in the logistics sector (preferably in small parcel last-mile delivery).

• Demonstrated ability to build and sustain strong client relationships while driving business growth.

• Excellent negotiation, communication, and interpersonal skills with a customer-centric approach.

• Proficiency in CRM software and the Microsoft Office Suite.

• Analytical mindset with the capability to interpret data and market trends for strategic decision-making.

• Ability to handle multiple tasks in a fast-paced environment and adjust to shifting priorities.

• Willingness to travel as needed.

🏝️ Benefits

• Exciting opportunities for career advancement.

• Dynamic work environment.