Associate National Accounts Manager, Medical Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new national accounts and locations, guaranteeing a smooth and uniform launch experience.

• Facilitate cross-departmental onboarding initiatives involving Education, Sales, Customer Service, and Operations.

• Ensure that accounts are completely configured across all systems, including ordering, certification, training access, and account setup.

• Accelerate the timeline for first orders and initial treatments at all new locations.

• Create and oversee location-specific rollout strategies, including launch playbooks, training schedules, and activation checklists.

• Set up a regular operating rhythm with internal teams and account stakeholders (for instance, weekly launch meetings, and 30/60/90-day evaluations) to maintain accountability and ensure timely execution.

• Track and promote product usage across all locations within the designated accounts.

• Identify deficiencies in protocol adherence, provider involvement, and treatment integration.

• Monitor and assess reorder frequency and performance at the account level.

• Assist in developing Joint Business Plans and conducting Quarterly Business Reviews with stakeholders from national accounts.

• Offer insights and suggestions aimed at enhancing account scalability and performance.

⛳️ Requirements

• A Bachelor’s degree is mandatory (preferably in Business, Marketing, Healthcare, or a related discipline).

• An Esthetician’s License or RN degree is advantageous.

• 2-4 years of experience in B2B sales, account management, implementation, or customer success, particularly within the medical/aesthetic sector.

• Required experience in medical aesthetics, skincare, dermatology, or plastic surgery.

• Proven track record supporting multi-location or enterprise-level accounts, including managing rollouts across various stakeholders and locations.

• Data-oriented approach with the ability to analyze account performance, spot leading indicators of risk or opportunity, and drive decisive actions.

• Strong project management and organizational abilities; capable of juggling multiple accounts and priorities in a dynamic environment.

• Exceptional communication and collaborative skills; adept at problem-solving; able to function efficiently in uncertain and changing situations.

• Proficient in CRM and reporting tools (Salesforce preferred) along with strong Excel/Google Sheets capabilities.

• Comfort in working cross-functionally in a remote setting.

• Willingness to travel up to 80% as necessary for account onboarding, training sessions, and important meetings; travel requirements vary based on launch cycles and business necessities.

• Flexibility to support occasional evening and weekend work as business demands; travel to industry conferences and trade shows is required.

🏝️ Benefits

• Comprehensive benefits package.