Key Account Manager – Personal Care

This is a fully remote position, open to applicants in Canada.

📋 Description

• Reach out to Canadian Drug and Retail Head Offices located in Quebec.

• Formulate strategies for the future growth of assigned customers by utilizing channel strategies, trade investment funds, product assortment, and customized promotional initiatives.

• Oversee the Joint Business Plan process with clients.

• Utilize Nielsen data and customer POS to create fact-based selling narratives.

• Negotiate and secure commitments from accounts on programs that maximize investment value.

• Ensure that committed executions are carried out smoothly and in accordance with customer agreements.

• Utilize trade investments to plan, manage, and assess the ROI on trade funds allocated to each customer.

• Act as a business consultant to help customers achieve their objectives as well as those of Essity.

• Establish strong multi-level business relationships with key decision-makers and implementers within accounts.

• Provide monthly and ad-hoc business forecasts, including sales and investments by account and by category.

• Communicate effectively to keep the cross-functional team fully informed about business and customer discussions.

• Gather insights on market development, customer needs, competitor activities, and share this information with internal stakeholders.

⛳️ Requirements

• A minimum of 5 years of experience in Food & Health Consumer Goods or retail positions related to pricing, customer marketing, or key account management.

• A degree in Business, Economics, Marketing, or a related field.

• Fluent in both French and English.

• Growth Mindset & Opportunity Orientation – Manages key accounts with a focus on growth, identifying new opportunities and collaborating across teams to promote commercial success.

• Analytical Fluency & Thinking – Employs commercial data to support pricing, mix, and ROI enhancements.

• Commercial Planning – Converts brand priorities into customer-specific activation strategies.

• Excellent collaborator and team player with the ability to work across functions.

• A strategic thought leader capable of providing strong data-driven insights.

• Ability to identify problems, gather data, establish facts, and draw valid conclusions.

• Capability to handle multiple tasks under pressure.

• Negotiation Skills – Secures advantageous trade terms and enhances promotional profitability.

• Relationship Building – Cultivates strong partnerships with customers.

• Exceptional oral and written communication, analytical, and presentation skills.

• Cross-Functional Collaboration – Coordinates with internal teams to implement brand plans in-store.

• Ability to organize, prioritize, and work effectively in a dynamic environment.

• Strong attention to detail.

• Proven experience and success in project management.

• Proficient in MS-Office applications, including Excel (pivot tables), PowerPoint, and Outlook.

• Knowledge of structured commercial settings with a strong focus on promotional planning.

• Valid driver's license and compliance with Essity's Corporate Vehicle Policy Standards.

🏝️ Benefits

• Competitive annual salary, annual sales incentive bonus, and benefits.