Key Account Manager, Nordics Area

This is a fully remote position, open to applicants in Norway.

📋 Description

• Participate in regular check-ins and business reviews to foster robust relationships.

• Create organizational charts and stakeholder engagement strategies to effectively navigate customer organizations in collaboration with the CEM.

• Attend C-Level engagements led by the CEM to stay aligned with the strategic goals promoted by Customer Engagement.

• Identify decision-making processes, criteria, and compelling events to facilitate deal progression.

• Evaluate pain points and business impacts to position suitable solutions.

• Promote upsell and cross-sell opportunities to increase revenue within key accounts.

• Assist with renewals and contract negotiations to maximize customer lifetime value.

• Collaborate closely with your sales counterparts to illustrate product value.

• Develop and present ROI and business case proposals along with solution strategies for customers.

• Take ownership of quote preparation, pricing discussions, and deal negotiations with your sales counterparts.

• Work with Rev Ops and Deal Desk for contract reviews and approvals.

• Achieve revenue growth through upsells and cross-sells.

• Maintain high renewal and retention rates.

⛳️ Requirements

• Bachelor’s degree in business, Marketing, or a related field (MBA preferred).

• Professional certifications in customer success, account management, or sales are advantageous.

• Significant experience in account management, customer success, or related roles within technology, SaaS, or service industries.

• Familiarity with the maritime industry and experience in crewing, training, or QHSE departments.

• Proven history of managing high-value client accounts and driving revenue growth through strategic account development.

• Strong leadership experience, including team management and cross-functional collaboration.

• Proficiency in client relationship management and fostering long-term client partnerships.

• Ability to analyze client data and formulate strategic account plans.

• Excellent presentation and public speaking skills.

• Willingness to travel (domestic and international).

🏝️ Benefits

• Competitive Salary.

• Remote and flexible work schedules that promote work-life balance.

• Opportunity to work in a global company and engage with diverse cultures and individuals.

• Chance to be part of an organization that is purpose-driven, values-oriented, and supports colleagues in their professional and personal development through various people development programs.