Key Account Manager – International

This is a fully remote position, open to applicants in Utah.

📋 Description

• Assist in managing and nurturing existing international distributor relationships and orders.

• Act as a responsive contact for distributor inquiries, updates, product availability, pricing, and order status.

• Oversee the complete B2B order lifecycle, from order entry and allocation to fulfillment, shipment, invoicing, and billing.

• Track order fulfillment and delivery timelines in collaboration with Logistics and Distribution.

• Address and resolve fulfillment and delivery challenges as they arise.

• Provide proactive updates regarding order allocation, product availability, fulfillment timelines, delays, and potential risks.

• Process order modifications, returns, and warranty claims in accordance with established policies and procedures.

• Escalate exceptions and issues as necessary.

• Collaborate with Sales and Accounting to resolve accounts receivable matters, including credit holds, prepayments, and chargebacks.

• Maintain precise order trackers, reporting, and customer documentation.

• Monitor and communicate the status of the order book and potential fulfillment risks.

• Balance competing deadlines and manage time-sensitive tasks effectively.

• Familiarize and comply with established processes and systems, including NetSuite and order management and reporting tools.

• Provide maternity leave coverage for approximately 3–4 months.

• Collaborate with Sales, Sales Planning & Operations, Logistics, Distribution, and Accounting teams.

⛳️ Requirements

• A minimum of 2 years of experience in client service, account management, sales support, order management, or a related field.

• Strong preference for experience with an ERP or order management system such as NetSuite.

• Ideally, experience in consumer products, outdoor, or retail brands.

• Exceptional organizational skills and a keen attention to detail.

• Strong written and verbal communication abilities.

• Capability to build and sustain relationships with customers, distributors, and cross-functional partners.

• Proactive, resourceful, and capable of working independently with minimal supervision.

• Ability to manage multiple orders, priorities, and deadlines concurrently.

• Comfortable in a fast-paced, dynamic environment and able to adapt quickly to established processes, systems, and priorities.

• Able to start promptly and quickly acclimate through a condensed onboarding and knowledge-transfer period.

• Authorized to work in the U.S.; Cotopaxi participates in E-Verify.

🏝️ Benefits

• Availability of remote work options.

• Structured knowledge-transfer and onboarding process.

• An inclusive workplace that celebrates diverse backgrounds and identities.

• Opportunity to contribute to Cotopaxi’s social and environmental mission.