Key Account Manager – Hosting

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will take responsibility for customers following contract signing, actively assisting with the onboarding process to ensure a seamless start.

• You will cultivate long-lasting, trusted relationships with customers and serve as the primary contact for your accounts.

• You will proactively identify customer needs before they arise and coordinate suitable solutions within the organization.

• You will assess growth opportunities in existing accounts and strategically develop them through upselling and cross-selling initiatives.

• You will collaborate closely with engineering, support, and sales teams, coordinating resources and effectively mediating between the customer and the team.

• You will collect market and customer insights, provide regular reports to the team lead, and actively contribute your expertise to the continuous enhancement of our processes.

• You will participate in trade shows and events three to four times a year, representing maxcluster directly to customers.

⛳️ Requirements

• Several years of experience in Key Account Management, Customer Success, or customer support, preferably in a technology or hosting setting.

• You possess excellent communication skills, present yourself with confidence, and can simplify complex technical concepts for better understanding.

• A genuine technical affinity and interest in e-commerce is essential for this role.

• You demonstrate a structured, independent, and solution-oriented approach, even during busy periods.

• You are open to occasional travel to customer locations and attending trade shows three to four times a year.

🏝️ Benefits

• Our onboarding program ensures you are integrated into the team from day one.

• We prioritize lifelong learning as a core value.

• Regular breaks are important to us, so we provide extensive free catering and have our own company restaurant.

• We offer a hybrid working model and flexible hours to accommodate both professional and personal commitments.

• A diverse range of health and sports opportunities is available to you.

• You will receive a permanent employment contract along with 30 days of vacation.