Key Account Manager – Gerente de Estratégia Digital

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the strategic oversight of an enterprise client portfolio at Lett;

• Foster relationships with key strategic stakeholders;

• Lead executive meetings (QBRs/MBRs);

• Translate information and insights into strategic guidance for clients;

• Identify opportunities for portfolio growth;

• Define strategies and action plans for account retention and evolution;

• Lead and develop the Customer Success Manager (CSM) team;

• Monitor team performance and development;

• Collaborate effectively with internal departments;

• Lead projects and structural initiatives.

⛳️ Requirements

• Experience in strategic account management, Customer Success, Key Account Management, or enterprise client relations;

• Proven experience in team leadership and development;

• Knowledge of e-commerce strategies, marketplace operations, digital trade marketing, and online retail;

• Strong analytical skills with experience in managing metrics, data analysis, and creating executive presentations;

• Experience leading strategic meetings;

• Knowledge of retention strategies, portfolio expansion, and risk management;

• Familiarity with digital performance metrics;

• Experience with CRM tools and data analysis;

• Consultative profile with strategic vision and a strong business impact orientation;

• Excellent communication, influencing, negotiation, and relationship-building skills;

• Ability to thrive in dynamic environments;

• Bachelor's degree in Business Administration, Marketing, or related fields;

• Native or fluent Spanish.

🏝️ Benefits

• Health Insurance

• Dental Insurance

• Life Insurance (extendable to dependents)

• Medication assistance (extendable for children)

• Transportation allowance or parking assistance

• Flexible Meal Allowance/Reimbursement

• Wellhub (Gympass) and TotalPass

• Day off in the month of your birthday

• NeoBaby parental support program

• Unico Skill (external training opportunities)

• Childcare assistance

• Extended Parental Leave of 6 months for mothers and 30 days for fathers

• Referral program with bonuses and much more