Key Account Manager – Enterprise

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Strategic account management: Monitor and analyze key KPIs of your portfolio to ensure adoption, usage, and tangible results at every stage of the customer journey.

• High-impact consulting: Gain a deep understanding of each client's business, identify opportunities, and design tailored strategies that drive their objectives.

• Churn prevention: Anticipate risks, recognize warning signals, and take proactive measures to enhance retention and loyalty.

• Expansion and growth: Identify and develop growth opportunities within accounts (new markets, countries, or business lines).

• Client relations: Build strong relationships with stakeholders, leading value-driven conversations, aligning expectations, and addressing challenges with closeness and empathy.

• Collaborative work: Coordinate with Customer Success, Support, and Product teams to ensure a seamless experience and address needs from start to finish.

• Customer-centric mindset: Always place the customer at the center, prioritizing impact, results, and focus on strategic accounts.

⛳️ Requirements

• Minimum of 1 year of experience in Customer Success, Key Account Management, or commercial roles in B2B technology companies (ideally SaaS).

• Background in business, technology, marketing, or related fields.

• Proficiency in Portuguese and/or English is a significant plus!

🏝️ Benefits

• Health insurance

• Special leave policy: for pregnant individuals, non-pregnant individuals, and adoptions, gradual reintegration, support for children of school age, and more!

• Day off for birthdays

• Wellhub

• Courses and training

• 100% free English and/or Portuguese classes

• Excellent work environment