Key Account Manager, Enterprise

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strategic account management: Track and evaluate KPIs for your portfolio to ensure adoption, utilization, and measurable results throughout the customer journey.

• High-impact consulting: Acquire an in-depth understanding of each client's business, pinpoint opportunities, and craft customized strategies that advance their goals.

• Churn prevention: Proactively foresee risks, recognize warning signs, and take action to enhance retention and loyalty.

• Expansion and growth: Discover and cultivate opportunities within accounts (new markets, countries, or business lines).

• Client relationship building: Forge strong connections with stakeholders, lead value-driven discussions, align expectations, and empathetically support challenges.

• Collaborative work: Collaborate with Customer Success, Support, and Product teams to ensure a cohesive experience and address end-to-end requirements.

• Customer-centric mindset: Center your focus on the customer, prioritizing impact, results, and strategic account management.

⛳️ Requirements

• At least 1 year of experience in Customer Success, Key Account Management, or commercial roles within B2B technology companies (preferably SaaS).

• Education: A degree in business, technology, marketing, or related fields.

• Proficiency in Spanish and/or English is a significant advantage!

🏝️ Benefits

• Premium health insurance.

• Special leave policies: for pregnant individuals, non-pregnant individuals, and adoption, gradual return to work, and accompanying school-age children, among others.

• Half-day off each month.

• 3 bonus days annually.

• A day off on your birthday.

• Access to courses and training.

• 100% free English and/or Portuguese classes.

• An excellent work environment.