Key Account Manager, Dutch Speaking

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Manage a portfolio consisting of strategic accounts and flagship companies.

• Cultivate and sustain robust relationships with key stakeholders, adopting a customer-centric approach to pinpoint essential needs and empower our clients to achieve their objectives through Alan.

• Proactively detect potential signs of dissatisfaction and implement effective solutions to address them.

• Ensure the successful onboarding of new accounts while promoting Alan's health partner positioning to drive significant adoption among employees and administrators.

• Analyze and deliver consumption reports to clients during business reviews.

• Identify and execute innovative initiatives to engage our existing customers.

• Oversee cross-selling and upselling initiatives within our portfolio to meet customer needs and alleviate pain points.

• Renegotiate contracts to ensure exceptional value for our customers while maintaining sustainable profitability.

• Contribute to the advancement of our products and services, representing the voice of our customers in discussions with Product teams.

• Assist in acquiring new customers by promoting our Key Account Management program to prospects and collaborating with Sales teams.

⛳️ Requirements

• Minimum of 5 years of experience in a customer-facing position.

• Proven track record of exceeding performance targets.

• Experience with companies that have more than 150 employees.

• Proficiency in Dutch and English (French fluency is a plus).

• Strong negotiation and positive advocacy skills, capable of establishing long-term relationships built on trust and transparency.

• Excellent analytical and problem-solving capabilities, with the skill to create data-driven reports.

• Outstanding active listening and follow-up skills.

• A growth mindset with a keen interest in the healthcare sector and a desire to develop a thorough understanding of the market.

🏝️ Benefits

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent, Brussels, or Antwerp, or a full-remote experience with home office equipment sponsorship; we want you to live where you’re the happiest.

• All the tools you need. Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

• Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).

• Learning & Training opportunities. A highly flexible training policy, free books, and a budget to attend and speak at conferences when opportunities arise.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents.