Key Account Manager – Digital Strategy Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the strategic management of an enterprise client portfolio at Lett, focusing on client retention, growth, and the enhancement of relationships;

• Cultivate relationships with strategic and executive stakeholders, adopting a consultative approach that emphasizes business impact;

• Facilitate executive meetings (QBRs/MBRs), crafting strategic narratives informed by data, KPIs, and market insights;

• Convert information and insights into strategic recommendations for clients, aligning digital performance, e-commerce, and digital trade marketing with business goals;

• Recognize growth opportunities within the portfolio through upselling and cross-selling initiatives;

• Respond to critical and at-risk situations by formulating strategies and action plans to retain and develop accounts;

• Lead and mentor the Customer Success Management (CSM) team, enhancing the team’s technical, analytical, and consultative skills;

• Track performance, guide direction, and promote team development, ensuring alignment with the strategic objectives of the portfolio;

• Collaborate with internal teams to prioritize initiatives, monitor deliverables, and continuously enhance the client experience;

• Spearhead projects and strategic initiatives focused on operational efficiency, scalability, and value creation for clients.

⛳️ Requirements

• Proven experience in strategic account management, Customer Success, Key Account Management, or managing enterprise client relationships;

• Background in leading and developing teams, including performance oversight, strategic guidance, and consultative growth;

• Familiarity with e-commerce, marketplace strategies, digital trade marketing, and online retail;

• Strong analytical abilities with experience in managing KPIs, analyzing data, and preparing business-oriented executive presentations;

• Experience in conducting strategic meetings, formulating action plans, and providing consultative support to clients;

• Understanding of retention strategies, portfolio expansion (upselling/cross-selling), and client risk management;

• Knowledge of digital performance metrics, including pricing, market share, out-of-stock levels, availability, and digital execution;

• Proficient in using CRM tools, dashboards, and data analysis platforms;

• Consultative mindset, strategic foresight, and a strong focus on business impact;

• Exceptional communication, influence, negotiation, and relationship-building skills;

• Capability to thrive in dynamic, collaborative, results-driven environments;

• Bachelor’s degree in Business Administration, Marketing, Advertising, Engineering, Economics, Technology, or related fields;

• Native or fluent Spanish speaker.

🏝️ Benefits

• Health Insurance

• Dental Insurance

• Life Insurance

• Medication Assistance

• Commuter Benefit or Parking Allowance

• Flexible Meal/Food Allowance

• Wellhub (formerly Gympass)

• TotalPass

• Birthday month day off

• Childcare Assistance

• Extended Parental Leave: 6 months for mothers and 30 days for fathers

• Employee Referral Program, performance bonus, and more