Key Account Manager, DCR – DACH & BENELUX

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Cultivate and enhance relationships with both current customers and prospective clients.

• Actively seek and engage in new business opportunities.

• Initiate strategies that drive increased sales, optimize pricing, lower costs, minimize complaints, and enhance customer satisfaction.

• Ensure prompt follow-up on all actions stemming from customer visits.

• Continuously enhance our Voice of Customer metrics.

• Create a sales plan tailored to each customer and the overall region.

• Develop and manage annual sales budgets for each account.

• Meet monthly and annual objectives for volume, revenue, and profit margins.

• Lead the forecasting process, ensuring both accuracy and transparency.

• Track and report on pricing and volume trends.

• Expand Huhtamaki’s market share throughout the DACH & BENELUX regions.

• Identify new markets, segments, and avenues for growth.

• Collaborate closely with Huhtamaki Customer Service in Alf, Germany.

• Oversee the entire complaints process, including follow-up and resolution.

• Report on the status of complaints, including volumes, root causes, and cost implications.

• Work closely with production facilities to resolve quality issues and ensure consistent delivery performance.

• Manage customer payments and address outstanding debts.

• Monitor and recommend adjustments to customer credit limits.

• Manage and mitigate aging stock within the region.

• Prepare weekly reports that encompass: Market developments (wholesale & retail), customer-related issues, complaints, gains & losses, competitor activities, pricing, and product trends.

• Compile monthly reports summarizing key developments and internal requirements.

• Produce comprehensive visit reports that include: Sales compared to budget and previous year, inventory and debt status, action lists with timelines, and project updates.

⛳️ Requirements

• A Bachelor’s degree in Commercial, International Business, Management, or a related field.

• At least 5 years of B2B sales experience, with a background in the manufacturing sector, preferably within the packaging industry or another technical, multi-stakeholder environment.

• Established experience and a robust network in the retail sector.

• Demonstrated history of ongoing commercial improvement and success.

• Strong grasp of international trade, business administration, and foundational finance.

• Technical aptitude — capable of evaluating the technical implications of customer requests.

• Proficient in establishing and sustaining long-lasting commercial relationships.

• Ideally experienced with Salesforce and Power BI.

• Outstanding communication and negotiation abilities.

• An international perspective with the capacity to operate across cultures and functions.

• A good listener with a proactive and solution-oriented mindset.

• Fluent in Dutch and English (both spoken and written), with a preference for proficiency in German.

🏝️ Benefits

• A pivotal commercial position with significant visibility and strategic influence.

• The freedom to shape your region and customer portfolio.

• An opportunity to collaborate with a global leader in sustainable packaging.

• A supportive, collaborative, international environment.

• A competitive salary and benefits package.