Key Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the Key Account Manager and main point of contact, fostering robust client relationships and ensuring alignment with their goals.

• Propel revenue growth by uncovering new opportunities, upselling current offerings, and utilizing insights from the market and competitors.

• Work collaboratively across teams, including technical, business, legal, sales, marketing, product, operations, and support, to guarantee seamless service delivery.

• Track and enhance client satisfaction by proactively addressing concerns and refining products or services based on client feedback.

• Manage the successful implementation and ongoing development of accounts, leveraging data analytics to guide strategic decisions and meet performance objectives.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, or a related field (Master's degree is an advantage).

• Proficiency in both English and Spanish.

• Over 3 years of experience in Key Account Management, Customer Success, or Client Relationship Management with international clients (preferably in the payments or technology sector).

• Strong skills in portfolio management and multitasking.

• Bonus: Experience in Project Management or Product Management.

• Exceptional communication, negotiation, and presentation skills.

• Strategic thinker with excellent problem-solving abilities.

• Collaborative, adaptable, and thrives in a startup environment.

• Results-oriented, with a focus on achieving objectives.

🏝️ Benefits

• Remote work - You can work from anywhere!

• Home Office Allowance - We provide a one-time allowance to help you create your ideal home office.

• Stock options.

• Health Plan available wherever you are.

• Flexible days off.

• Opportunities for language, professional, and personal growth courses.