Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Account Management: Oversee key accounts within the customer portfolio, serving as the main point of contact for inquiries, needs, and concerns.

• Customer Excellence: Provide outstanding service with customer satisfaction as the foremost priority through regular check-ins and business reviews.

• Sales Performance: Achieve sales targets and predefined objectives while accurately forecasting order input amounts and timings.

• Technical Proposals: Thoroughly estimate projects and create technical proposals to meet customer requirements.

• New Business Development: Cultivate new business opportunities with consultants, contractors, and end users throughout the territory.

• Relationship Building: Build and sustain long-term business relationships with both new and existing customers in Scotland and the Northern region.

• Growth Identification: Conduct regular business reviews with clients to ensure satisfaction and pinpoint opportunities for expansion.

• Marketing Support: Aid in the planning and execution of marketing, promotional, and customer entertainment activities.

• Internal Liaison: Act as a conduit between clients and internal teams to ensure smooth delivery and effective communication.

• Initiative Leadership: Spearhead and drive new initiatives to enhance service delivery and account growth.

⛳️ Requirements

• Sales Experience: Proven experience in a sales role with a successful track record in a comparable position.

• Technical Qualifications: Relevant qualifications such as an electrical or mechanical background.

• Relationship Skills:Capable of connecting with individuals and establishing strong, enduring professional relationships.

• Communication Excellence: Exceptional verbal and written communication abilities.

• Independence: Ability to operate independently without supervision and effectively manage your own territory.

• Customer Focus: A strong commitment to consistently delivering exceptional levels of customer satisfaction.

• Self-Motivation: A flexible and self-driven approach to work with a robust desire for results.

• Technology Passion: A genuine enthusiasm for technology and innovation.

• Driving License: A full, valid driving license to meet regional travel requirements.

🏝️ Benefits

• Competitive Salary: An attractive base salary package tailored for the role and region.

• Commission & Bonus: A commission bonus scheme along with an annual company-wide bonus.

• Company Car: Options for a company car (including hybrids and electric vehicles) or a car allowance.

• Private Healthcare: Private healthcare coverage for you and your family, including online access to private GPs.

• Wellness Rewards: A healthy rewards program through the healthcare provider offering discounts on sportswear, Apple watches, cinema tickets, and more.

• Generous Leave: 25 days of holiday in addition to public holidays, with extra leave granted after 5 years of service.

• Cycle to Work: The opportunity to purchase bicycles through the cycle to work scheme.

• Professional Development: A personal development plan that includes investment in training, featuring the complete BCIA course suite.

• Recognition: Quarterly recognition awards and an employee referral scheme that offers financial rewards.

• Team Culture: A fantastic team and work environment characterized by very high staff retention.