Key Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Overseeing and fostering strategic customer relationships within the Busselton and Bunbury areas.

• Providing outstanding account management for Solenis' alumina clientele by applying structured and professional account management methodologies.

• Promoting organic business expansion through the introduction of additional applications, products, and equipment solutions.

• Continuously seeking opportunities to improve profitability and create value within existing customer accounts.

• Conducting regular reviews with customers.

• Preparing monthly reports (or as required).

• Managing pricing structures and budgets.

• Initiating and executing return on investment (ROI) projects.

• Implementing customer management and service strategies.

• Overseeing day-to-day management of support engineers, service technicians, and contractors, including conducting performance evaluations and addressing performance issues.

• Monitoring chemical usage.

• Possessing knowledge of alumina processes.

• Making adjustments to dosing equipment and performing mechanical repairs.

• Carrying out routine service duties as necessary.

⛳️ Requirements

• Strong dedication to safety, with the ability to recognize hazards and adhere to safe work practices.

• Demonstrated troubleshooting and problem-solving capabilities.

• Proficient communication and customer relationship management skills.

• Results-oriented, capable of working independently as well as collaboratively within a team.

• Excellent organizational abilities, with the capacity to prioritize and manage workload with minimal supervision.

• Flexible and willing to travel as needed.

• Valid driver's license.

• Experience with boilers and/or cooling towers is preferred.

• Strong mechanical aptitude.

• Previous experience in sales, service, or account management is a plus.

• A degree in Chemistry, Science, Engineering, or a related field, or at least 3 years of experience in the alumina processing and chemical industry.

• Must either reside in or be willing to relocate to Busselton or Bunbury.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits, including medical, dental, and vision insurance, along with a 401(k) plan.

• Numerous opportunities for professional growth and development.