Key Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of high-value strategic accounts.

• Cultivate relationships with key decision-makers, including directors and C-level executives.

• Recognize opportunities for upselling and cross-selling.

• Enhance client retention and mitigate churn.

• Facilitate executive meetings such as Quarterly Business Reviews (QBRs) and business planning sessions.

• Evaluate the client's circumstances and suggest strategic solutions.

• Collaborate closely with the Product, Sales, and Marketing teams.

• Assist in process enhancements (position currently under development).

⛳️ Requirements

• Bachelor's degree in Administration, Marketing, Engineering, or related disciplines.

• 3 to 5 years of experience in Key Account Management, Customer Success, or Strategic Sales.

• Background working with enterprise or large-scale clients.

• Experience in B2B or B2G SaaS organizations.

• Familiarity with the public sector, including tenders and government contracts.

• Skilled in complex negotiations.

• Postgraduate degree or MBA in business or strategy is a plus.

• Experience with CRM systems, particularly Salesforce, is advantageous.

• Knowledge of Business Intelligence and data analysis is preferred.

• Strong financial acumen, including understanding ROI and revenue impact, is an asset.

🏝️ Benefits

• Meal and food vouchers (VA/VR - Flash).

• Health insurance options (Unimed or Bradesco).

• Home office allowance (BRL 300/month).

• Gympass/TotalPass subscription.

• Birthday day off.

• Assistance for language learning.