Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Long-term customer management: You will serve as the main point of contact for our current clients, ensuring their ongoing satisfaction and enhancing customer retention.

• Upselling & cross-selling: You will proactively recognize opportunities for growth, lead contract discussions, and utilize potential avenues to increase revenue.

• Strategic customer development: You will consistently evaluate customer requirements, perform business assessments, and create customized strategies to optimize your clients' success.

• Internal collaboration: You will collaborate closely with Customer Success, Product Management, and Sales to effectively meet the expectations and goals of our customers.

⛳️ Requirements

• Demonstrated experience in account management, preferably in a SaaS, software, or technology environment.

• Exceptional communication and negotiation abilities, coupled with a passion for cultivating enduring customer relationships.

• Strong customer-centric approach, strategic mindset, and analytical capabilities to identify opportunities proactively.

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and a solid understanding of sales processes and contract management.

• Self-driven, solution-focused attitude, and a genuine enjoyment of collaborating with cross-functional teams.

🏝️ Benefits

• Purpose-driven tech: Engage with real challenges in the energy transition and contribute to building sustainable technologies with a global impact.

• Flexible & modern workplace: Experience flexible working arrangements, agile methodologies, and a collaborative team culture with flat hierarchies.

• Room for growth: We provide time and resources for your personal and professional development through training, conferences, and exciting innovation projects.

• Tech stack & innovation: Explore the latest technologies, modern tools, and frameworks — stay at the forefront of innovation with us.