Key Account Manager

📋 Description

• Manage a portfolio consisting of 8 to 10 high-value enterprise accounts acquired by our sales representatives.

• Focus on account retention and achieving year-over-year growth, which constitutes your quota.

• Facilitate trust transition by taking over accounts from the original sales rep and establishing yourself as the client's primary partner.

• Oversee the sales process by coordinating efforts among sales, creative, and production teams.

• Actively identify new opportunities within your accounts.

• Prepare proposals and deliver client presentations, with Production Managers handling the technical quotes.

• Provide light oversight post-sale to ensure that delivery teams are well-prepared for success.

• Develop strong relationships with various stakeholders within each account, ranging from program owners to executive sponsors.

• Take responsibility for accounts opened by sales representatives and gain the client's trust to be their main point of contact.

• Create a comprehensive map of each client's annual event calendar and proactively position Meeting Tomorrow for every opportunity.

• Collaborate with clients to scope new programs, develop proposals, and present the work.

• Coordinate the sales, creative, and production teams throughout the deal cycle to guarantee a seamless transition to delivery.

• Conduct regular business reviews to demonstrate value, address satisfaction, and align on priorities.

• Maintain CRM hygiene, including pipeline management, account notes, contact maps, and accurate forecasting.

• Represent Meeting Tomorrow at industry events, client dinners, and select onsite programs, which may require approximately 10% travel.

⛳️ Requirements

• A minimum of 4 years of experience in account management, client success, or B2B sales.

• Prior account management experience within an event agency is highly preferred.

• Proven track record of retaining and expanding complex enterprise accounts, supported by retention metrics.

• Experience in transitioning accounts from a sales representative or another owner and successfully establishing yourself as the primary partner for the client.

• Ability to navigate multi-stakeholder accounts effectively, managing daily contacts and gaining credibility with senior executives.

• Proficiency in CRM systems is essential (NetSuite, Salesforce, HubSpot, or similar), with experience in NetSuite being advantageous.

• Knowledge of production processes is beneficial but not mandatory; we will provide training on the technical aspects if you possess the other necessary skills.

🏝️ Benefits

• Options for medical, dental, and vision plans.

• Employer-covered short-term disability, long-term disability, life insurance, and access to an Employee Assistance Program.

• 401k plan with employer matching contributions up to 4%.

• 16 PTO days, increasing with tenure, plus 9 paid holidays.

• Annual profit-sharing bonus opportunity.

• 12 weeks of fully paid parental leave for maternity, paternity, or adoption.

• Monthly fitness reimbursement of $50.

• Monthly stipends for internet and/or cellphone expenses.

• Company donations to charities of your choice, up to $1,000 annually.

• Regular social events and opportunities for professional development.