Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Accountable for managing and strategically enhancing our key accounts.

• Establishing and nurturing long-term, trusted relationships with customers.

• Proven experience engaging with C-level executives and the capability to convert complex demands into tangible solutions.

• Recognizing and capitalizing on upselling and cross-selling prospects within the current customer base.

• Leading intricate contract negotiations and overseeing expansions within the client portfolio.

• Ensuring elevated customer satisfaction levels and minimizing churn risk.

• Conducting presentations, product demonstrations, and workshops — both virtually and in-person.

• Evaluating customer needs, market trends, and competitive movements while sharing pertinent insights with internal teams.

• Collaborating closely with Customer Success, Product, and Sales teams to enhance our customer solutions.

• Overseeing and tracking relevant KPIs while reporting on sales and business progress.

⛳️ Requirements

• Several years of experience in key account management or consultative B2B sales.

• Proficiency in navigating complex customer structures and decision-making processes, preferably in a SaaS or real estate context.

• Ability to comprehend business models and translate customer expectations into actionable solutions.

• Exceptional communication and presentation skills across various organizational levels, including C-level executives.

• Organized working approach, with clear prioritization and a strong dedication to quality and dependability.

• Strong emphasis on long-term customer development and Customer Lifetime Value.

• Fluent in German (native) and proficient in business English.

• Confident in utilizing CRM systems (e.g., Pipedrive) and modern collaboration tools.

🏝️ Benefits

• 100% remote work model.

• Responsibility for strategically significant customers in a pivotal role.

• Direct impact on growth and long-term success of the company.

• Close collaboration with Product, Customer Success, and Management teams.

• A diverse, agile team located in the heart of Munich.

• Access to modern hardware (Mac or Windows — you choose).