Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential client relationships to ensure their satisfaction.

• Create and execute success strategies tailored for each key account.

• Recognize opportunities for account expansion and upselling.

• Track account health metrics and analyze usage trends.

• Collaborate effectively with sales, product, and marketing teams.

• Provide clients with strategic advice and support.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success or Account Management.

• Background in the SaaS industry or B2B environment.

• Familiarity with the DTC e-commerce sector is a significant advantage.

• Strong understanding of content marketing principles.

• Demonstrated history of achieving high retention rates.

• C2 English proficiency in both written and spoken forms.

• Customer-focused with excellent relationship-building skills.

• Data-driven mindset in account management.

• Self-motivated with an entrepreneurial spirit.

• Must be available to work during core business hours in the EST timezone.

🏝️ Benefits

• Competitive salary.

• Uncapped performance bonuses linked to account growth and upselling.

• Options for remote work.

• Flexible working schedule.

• Opportunities for professional development.