Key Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Build and enhance executive relationships: Establish and strengthen trusted connections with essential stakeholders at all levels within the client organization, positioning Addepto as a strategic ally and accelerating account growth through cross-selling, upselling, and renewal initiatives.

• Discover opportunities and provide value: Utilize domain knowledge and white space analysis to identify both expressed and hidden client needs, articulating customized value propositions that align directly with business priorities across the entire KMS & Addepto service portfolio.

• Formulate and implement account strategies: Develop, sustain, and drive comprehensive Account Development Plans based on a thorough understanding of each client's business objectives, challenges, and growth potential.

• Spearhead strategic client engagements: Facilitate and lead impactful client interactions - including QBRs, innovation workshops, and governance meetings - to promote alignment, demonstrate value, and enhance collaboration.

• Manage commercial negotiations, contract extensions, and renewals in accordance with company objectives.

• Ensure exceptional client satisfaction by supervising project progress, delivery quality, and value realization.

• Coordinate with internal stakeholders (delivery teams, technical experts, leadership) to guarantee consistent and effective client communication.

• Track account performance, revenue forecasts, and strategic account plans.

• Represent Addepto as a reliable AI consulting partner in client meetings, workshops, and executive-level discussions.

• Keep abreast of trends in AI, data, and digital transformation relevant to client industries.

⛳️ Requirements

• Significant experience as a Key Account Manager, Account Manager, or Strategic Client Partner in consulting, technology, or software services.

• Demonstrated success in consistently generating $3M–$5M+ in annual net-new services revenue across a defined portfolio, particularly in custom software development and digital product engineering services.

• Strong background in B2B client-facing roles within IT, data, AI, analytics, or digital transformation.

• Experience with enterprise or large-scale clients, including C-level or senior stakeholders.

• Outstanding communication, negotiation, and relationship-building skills.

• Ability to comprehend complex technical solutions and articulate them into clear business value.

• Strong commercial acumen with experience in managing revenue, pipelines, and account growth.

• High level of ownership, accountability, and capability to work independently in a dynamic consulting environment.

• Collaborative mindset and ability to work effectively with cross-functional teams.

• Proficiency in English (spoken and written); knowledge of German and/or additional languages is an advantage.

• Willingness to travel up to 50% for client engagements, team collaboration, and strategic initiatives.

• Background in management consulting or technology consulting firms.

• Experience working with international clients and distributed teams.

• Familiarity with AI, data engineering, analytics, or cloud-based solutions.

• Understanding of enterprise procurement and contracting processes.

🏝️ Benefits

• Work within a supportive team of passionate AI & Big Data enthusiasts.

• Collaborate with leading global enterprises and innovative startups on international projects.

• Enjoy flexible working arrangements, enabling you to work remotely or from modern offices and coworking spaces.

• Accelerate your professional development through career paths, knowledge-sharing initiatives, language classes, and sponsored training or conferences, including a partnership with Databricks that offers industry-leading training materials and certifications.

• Choose your preferred form of employment: B2B or a contract of mandate, and take advantage of 20 fully paid days off.

• Participate in team-building activities and utilize the integration budget.

• Celebrate work anniversaries, birthdays, and milestones.

• Access medical and sports packages, eye care, and well-being support services, including psychotherapy and coaching.

• Receive complete work equipment for optimal productivity, including a laptop and other essential devices.

• Experience a seamless onboarding process with a dedicated buddy, and embark on your journey in our friendly, supportive, and autonomous culture.