Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Surpass quarterly renewal and upsell targets

• Foster strong connections with customers while ensuring their success with Acquia platform services

• Assist customers during the onboarding process of products and services

• Maintain oversight of account strategy and direction

• Establish relationships with key leadership contacts at customer organizations

• Discover new opportunities and work towards closing them

• Collaborate with business users and procurement to guarantee timely renewals

• Update and manage the Sales database as necessary

• Capable of proactively managing accounts with minimal supervision

• Strong teamwork with internal departments

• Develop trusted relationships with customers

• Ability to oversee multiple systems and administrative tasks simultaneously

⛳️ Requirements

• 3-5 years of experience in a sales/account management position within a technology company, with a preference for education and government experience

• Strong skills in leadership, teamwork, communication, and cross-group collaboration

• Proven success in maintaining and expanding complex relationships, including closing renewals and facilitating upsell/cross-sell opportunities

• Previous experience in securing contracts with educational institutions and/or government entities is preferred

• Successfully managed and surpassed a renewals quota

• Achieved and exceeded ACV Upsell/Cross-Sell Quotas

• Proficient in renewal forecasting and analytical skills

• Detail-oriented and well-organized

• Capable of thriving in a fast-paced environment

• Self-motivated individual who can establish and prioritize tasks

• Knowledge of MS Office/G Suite, including Word, Excel, and PowerPoint

• Familiarity with SFDC, Gainsight, Jira, and other relevant tools

• Strong verbal and written communication abilities

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Equipment allowances

• Flexible working arrangements