Key Account Analyst, E-commerce Market Insights

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary point of contact for Cube’s client stakeholders, addressing incoming inquiries and proactively communicating updates regarding deliveries, new features, and other pertinent subjects.

• Act as the internal advocate for the client, ensuring that deadlines are met and that Cube provides exceptional service to all client stakeholders.

• Acquire in-depth knowledge of the reports and deliverables that Cube offers to the client, as well as Cube’s broader e-commerce market data and insights capabilities, to effectively support the client.

• Continuously gather new requests and requirements from client stakeholders and relay this information to internal product development and data teams as the ‘voice of the client’.

⛳️ Requirements

• Proven experience in client service and/or account management, preferably within a market research or business strategy environment.

• 2-4 years of overall professional experience, with a minimum of 1-2 years specifically in client service or account management.

• Exceptional written and verbal English communication skills are essential, as you will primarily interact with clients outside of Thailand.

• Strong quantitative abilities and a high level of comfort working with numbers and data are required; Cube’s insights are derived from extensive quantitative data sets, which you will need to confidently analyze.

• A strong sense of curiosity and a proactive approach to defining and continuously enhancing your workflows and processes; you will be instrumental in shaping how Cube excels in Account Management.

• Experience in e-commerce is not mandatory but would be considered a significant advantage.

🏝️ Benefits

• [Details about benefits can be added here]

• [Details about benefits can be added here]