Junior/Mid-Level Customer Care Agent

This is a fully remote position, open to applicants in Portugal, +3 more countries.

📋 Description

• Deliver friendly, clear, and professional assistance through email, chat, and phone.

• Support customers with inquiries regarding products, claims, payments, and managing their accounts.

• Assist customers with onboarding, data modifications, and policy updates.

• Refer complicated issues to managers or specialists when needed.

• Work collaboratively with team members to provide prompt and accurate responses.

• Play a role in enhancing support processes and contributing to the knowledge base content.

⛳️ Requirements

• You must be eligible for employment within the Schengen Area.

• Working hours are Monday–Friday, from 8 AM to 5 PM Berlin time.

• You should be able to start with us no later than January 1, 2027.

• A minimum of one year of experience in customer care or support is required.

• Proficiency in English is essential.

• You possess an exceptionally helpful, empathetic, and kind demeanor, along with strong communication skills.

• You enjoy assisting individuals in resolving their issues while maintaining composure.

• You can quickly understand people's needs and enjoy searching for the best solutions.

• You are comfortable and enthusiastic about working remotely.

🏝️ Benefits

• Full-time remote position.

• Initial monthly salary of €2,250.

• Work from anywhere globally as long as you can fulfill the required support hours.

• Opportunities for salary growth and bonuses.

• Make a significant impact on people's lives.

• Enjoy 25 paid vacation days annually.