Junior Telco Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure timely repair activities in collaboration with customers, suppliers, and third parties globally.

• Monitor and analyze fraud occurrences using internal fraud detection systems, Quality of Service (QoS) tools, and additional resources.

• Determine root causes and implement decisions and resolutions.

• Develop and execute enhancements in fraud prevention services offered to BICS clients.

• Interact with customers and suppliers to ensure resolution of complaints while adhering to Service Level Agreements (SLAs).

• Participate in a project for BICS, which is part of Proximus Global.

• Collaborate and gain insights within an agile end-to-end development framework.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecommunications, or a related field.

• Over 1 year of experience in the operation of mobile or fixed networks in an engineering capacity.

• Familiarity with GSM network architecture.

• Understanding of signaling protocols used in GSM networks.

• Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stacks.

• Awareness of voice call/SMS flows and principles of IP networking.

• Experience in the fraud prevention sector and wholesale telecom business is advantageous.

• Proficient with signaling protocol monitoring tools, protocol analyzers, and trace analysis.

• Understanding of network Key Performance Indicators (KPIs) and the analysis of statistical data and reports.

• Strong written and verbal communication skills in English.

• Willingness to travel internationally as needed.

• A background check is mandatory for final candidates.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and impactful projects.

• A culture that promotes openness.

• Excellent work-life balance.

• Flexible hybrid work arrangements.

• Chance to shape the future of a rapidly evolving industry.

• Continuous learning and development through ongoing unlearning and relearning.

• Participation in an agile end-to-end development process.

• A workplace committed to diversity, equity, and inclusion.