Junior Telco Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure prompt repair actions in collaboration with customers, suppliers, and third parties globally.

• Monitor and analyze fraud incidents using fraud detection systems, QoS tools, and other internal resources.

• Determine root causes and make decisions regarding resolution strategies.

• Define and implement enhancements in fraud prevention services provided to BICS customers.

• Engage with customers and suppliers to address complaints in line with Service Level Agreements (SLAs).

• Contribute to a project for BICS, a part of Proximus Global.

• Support the quality, reliability, performance, and security of international communications.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecommunications, or a related field.

• Over 1 year of experience in operating mobile or fixed networks in an engineering capacity.

• Familiarity with the structure of GSM networks.

• Understanding of signaling within GSM networks.

• Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stacks.

• Awareness of voice call and SMS flows.

• Comprehension of IP network functioning principles.

• Experience in the fraud prevention sector and wholesale telecommunications is advantageous.

• Proficiency with signaling protocol monitoring tools, protocol analyzers, and trace analysis.

• Understanding of network Key Performance Indicators (KPIs) and the analysis of statistics and reports.

• Strong written and verbal communication skills in English.

• Willingness to travel internationally as necessary.

• Must successfully complete a background check as a final candidate.

🏝️ Benefits

• Opportunities for professional advancement.

• Engaging and meaningful projects.

• A culture that promotes openness.

• Excellent work-life balance.

• Flexible hybrid work model.

• Continuous learning and development fueled by curiosity.

• Chance to shape the future of a dynamic and rapidly evolving sector.