Junior Telco Engineer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure prompt repair activities in collaboration with customers, suppliers, and third parties globally.

• Monitor and investigate fraud incidents utilizing internal fraud detection systems, Quality of Service (QoS) tools, and additional resources.

• Analyze root causes and determine appropriate resolution strategies.

• Define and execute enhancements in fraud prevention services offered to BICS customers.

• Engage with customers and suppliers to ensure complaints are resolved in alignment with Service Level Agreements (SLAs).

• Participate in a project for BICS, which is part of Proximus Global.

• Facilitate international communication across BICS’s vast global communications network.

⛳️ Requirements

• A Bachelor’s or Master’s degree in Computer Science, IT, Telecom, or a related field.

• A minimum of 1 year of experience working as an engineer in mobile or fixed networks.

• Familiarity with the structure of GSM networks.

• Understanding of signaling within GSM networks.

• Knowledge of the MTP, ISUP/SIP, SCCP, and TCAP protocol stack.

• Awareness of voice call and SMS flow processes.

• Comprehension of IP network operational principles.

• Experience in the fraud prevention sector and wholesale telecom business is advantageous.

• Proficiency with signaling protocol monitoring tools.

• Experience with protocol analyzers and trace analysis.

• Understanding of network Key Performance Indicators (KPIs) and the analysis of statistics and reports.

• Strong written and verbal communication skills in English.

• Capability to work collaboratively, take initiative, demonstrate accountability, organize tasks efficiently, and solve problems effectively.

• Eagerness to learn new innovative technologies.

• Successful completion of a background check for final candidates.

🏝️ Benefits

• Opportunities for professional advancement.

• Engaging and meaningful projects.

• A culture that promotes openness.

• Excellent work-life balance.

• Flexible hybrid work arrangement.

• Chances to shape the future of a rapidly growing and vital sector.

• A lifestyle centered around curiosity and continuous learning.

• An agile end-to-end development process with opportunities to learn from and mentor colleagues.