Junior Technical Support Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as an expert in Salesforce B2C Commerce Cloud products, addressing the technical challenges faced by clients.

• Troubleshoot technical issues related to assigned products and provide effective solutions.

• Manage customer expectations to deliver exceptional customer experiences.

• Demonstrate expertise in analysis, troubleshooting, and problem-solving.

• Collaborate closely with development teams and SRE teams to deliver solutions.

• Execute multitasking under pressure.

• Establish and maintain technical expertise in the functionalities of assigned products.

• Support team members and contribute to maximizing team performance.

• Participate continuously in relevant training.

• Create and manage knowledge documentation.

⛳️ Requirements

• Bachelor's degree in Computer Science or equivalent experience.

• Excellent communication skills, both written and verbal.

• Practical experience in engineering, programming, or technical support.

• Understanding of system configurations including roles in web, applications, and database servers.

• Experience in web application development and debugging.

• Skills in troubleshooting and root cause analysis of web technologies such as HTML, JavaScript, and CSS.

• Knowledge of database concepts, data management (RDBMS), and experience with SQL.

• Understanding of networking and data communication technologies: DNS, SSL, firewalls, and general knowledge of various communication protocols.

• Proficiency in Japanese (fluent conversation and writing) and English (reading and writing required, conversation preferred).

• Experience with Salesforce products or other cloud-based technologies.

• Practical experience in customer interaction within customer support or customer service.

• Experience in the e-commerce platform sector.

• Salesforce certification (recommended).

• Certified Salesforce Administrator (recommended).

• Certified Application Builder (recommended).

• Certified B2C Commerce Developer (recommended).

🏝️ Benefits

• Benefits and resources supporting balance and well-being.

• AI agents intended to accelerate employee impact.

• Reasonable accommodation during the application or recruiting process.

• Equal opportunity and non-discrimination policies.