Junior Technical Support Analyst, Omie ERP

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance to Omie customers through chat and phone to address their inquiries;

• Access customers' machines remotely to troubleshoot issues;

• Develop detailed guides for procedures executed in the system using images, text, or video;

• Refer systemic issues and challenges that seem unsolvable to the Product Specialists team;

• Redirect chats or calls to other departments as required;

• Manage chats concerning rejected invoices (nota fiscal) via chat and phone, delivering specialized support.

⛳️ Requirements

• Currently enrolled in a university degree program (preferred);

• Familiarity with the Omie system (preferred);

• Proficient in Microsoft Office (preferred);

• Minimum of 2 years of experience as an intern or assistant.

🏝️ Benefits

• Dental plan | Amil Dental

• Health plan | Bradesco Saúde

• Mental health platform

• Telemedicine platform

• Life insurance | Prudential

• Pharmacy benefit

• Gym subsidy

• Birthday day off

• Flexible meal allowance

• Home office allowance

• Childcare assistance

• Transportation voucher (VT) and shuttle service

• Discount platforms (Allya, SwileShop and Dell)

• Educational benefits

• Travel benefits

• Pet health plan

• SESC membership

• PPRL (profit-sharing program)