Junior Technical Support Analyst, Omie ERP

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance to Omie customers through chat or phone to address their inquiries;

• Conduct remote access to customers' devices to identify and solve issues;

• Develop step-by-step guides for system tasks utilizing images, text, or videos;

• Escalate ongoing issues and unresolved matters to the Product Specialists team;

• Redirect chats or phone calls to other departments when needed;

• Manage chat and phone inquiries regarding tax invoice rejections, offering specialized support.

⛳️ Requirements

• Preferred higher education (currently pursuing);

• Familiarity with the Omie system is preferred;

• Preferred: Proficiency in Microsoft Office suite;

• Minimum of 2 years of experience as an intern or assistant;

• This position is exclusively for candidates with disabilities.

🏝️ Benefits

• Dental plan | Amil Dental

• Health plan | Bradesco Saúde

• Mental health platform

• Telemedicine platform

• Life insurance | Prudential

• Pharmacy benefit

• Gym allowance

• Birthday day off

• Flexible meal allowance

• Home office allowance

• Childcare allowance

• Commuter benefit (transportation voucher) and company shuttle

• Discount platform (Allya, SwileShop and Dell)

• Educational benefits

• Travel benefits

• Pet health plan

• SESC (leisure and cultural benefits)