Junior Technical Success Analyst

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assist with customer support inquiries while receiving guidance, acquiring skills to triage, prioritize, and resolve issues.

• Participate in QA testing following each production release.

• Aid in the preparation of data and materials for monthly customer review sessions.

• Develop a solid understanding of the regulatory landscape that customers navigate.

• Record insights for the benefit of the entire team.

• Assume greater responsibilities as knowledge of the platform, technology, and regulatory context increases.

⛳️ Requirements

• Possess technical skills and a systems-oriented mindset.

• Exhibit strong attention to detail and a systematic approach to following processes.

• Demonstrate clear written and verbal communication abilities.

• Show genuine curiosity: you ask questions, seek out documentation, and test your understanding.

• Be comfortable learning new tools and systems rapidly.

• Be receptive to close guidance and feedback, with a strong motivation to implement it.

• Have exposure to customer-facing roles, data management, or a regulated industry (financial services, insurance, compliance) (preferred).

• Previous experience in SaaS is a plus (preferred).

🏝️ Benefits

• A competitive salary aligned with market standards.

• Opportunities for remote work, with office space available if desired.

• A supportive, growth-oriented team culture.

• Semi-flexible working hours (dependent on the role).

• Innovative leave policies.

• Company-sponsored lunches, travel, and learning opportunities.

• A diverse and inclusive workplace.

• Additional perks available here.