Junior Support Specialist – English, Czech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage inquiries from Polish-, English-, and Czech-speaking customers through e-mail and live chat.

• Address technical issues reported by customers, which includes conducting technical analysis of Profitroom product configurations.

• Act as the company's representative while engaging with customers and partners.

• Collaborate internally with other departments to resolve customer inquiries.

⛳️ Requirements

• Strong proficiency in Polish, English, and Czech, both spoken and written.

• A genuine empathy and enthusiasm for assisting others.

• Patience and the ability to perform under time constraints.

• Fast typing skills and adeptness at navigating various tools.

• Capability to articulate complex functions in a clear and comprehensible manner.

• Team-oriented mindset.

• Open-mindedness and eagerness to continuously learn and adapt to changes.

• Prior experience in the hospitality sector is advantageous.

• Background in a similar role or customer support is a plus.

🏝️ Benefits

• Fully remote work - enjoy flexibility and the ability to work from anywhere in Poland.

• English language classes available.

• Dedicated fund for team development.

• Co-financed medical and life insurance.

• Access to sports facilities.

• Generous vacation policy with 24 / 26 days off.

• Opportunities for retreats and events.

• Wedding and baby packages.

• Employee referral program.

• Flat organizational structure promoting open communication and minimal bureaucracy.

• Formal employment contract.