Junior Support Specialist, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage requests from Polish- and English-speaking customers through e-mail and live chat.

• Deliver exceptional customer service at all times.

• Address technical issues reported by customers.

• Conduct technical analysis of the configuration of Profitroom’s products.

• Represent the company during interactions with customers and partners.

• Collaborate internally with various company departments to resolve customer inquiries.

⛳️ Requirements

• Proficient in Polish and English, both spoken and written.

• Demonstrate empathy and a genuine passion for assisting others.

• Exhibit patience and the ability to perform under time constraints.

• Quick typing skills and adeptness at navigating different tools.

• Capable of explaining complex functionalities in a clear and comprehensible manner.

• A team-oriented mindset with the ability to work collaboratively.

• Open-mindedness and a willingness to continuously learn and adapt to changes.

• Previous experience in the hospitality sector is a plus.

• Experience in a similar role or in customer support is an advantage.

🏝️ Benefits

• Employment contract.

• 100% remote work — fully flexible, with the option to work from anywhere in Poland.

• English language classes.

• Dedicated fund for team development.

• Co-financed medical and life insurance.

• Access to sports facilities.

• 24 / 26 days of paid time off.

• Company retreats and events.

• Wedding and baby gifts.

• Employee referral program.

• Flat organizational structure.