Junior Support Analyst – Procurement

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver assistance via the available customer service channels to clients.

• Develop detailed, step-by-step articles for the knowledge base.

• Perform system testing to detect errors and formulate responses to potential inquiries.

• Engage in and facilitate targeted training sessions as required.

• Ensure a superior customer experience, enhancing customer success.

• Embrace a digital mindset, showcasing curiosity about emerging technologies, and demonstrating an interest in how Artificial Intelligence can reshape processes, experiences, and outcomes.

⛳️ Requirements

• A completed or ongoing degree in Business Administration or a related discipline is preferred.

• Previous experience in customer service within support environments.

• Familiarity with customer support tools such as Freshdesk, Zendesk, or equivalent platforms.

• Experience in creating technical documentation and content for knowledge bases.

• An analytical mindset coupled with strong communication skills.

• Knowledge of or a keen interest in Artificial Intelligence technologies, including tools, applications, and concepts.

• This position is also accessible to individuals with disabilities.

🏝️ Benefits

• Meal or food allowance.

• Health and dental insurance.

• Home office allowance.

• Profit-sharing and results-based compensation.

• Setup kit voucher.

• Life insurance.

• A day off for your birthday.

• Health and wellness promotion program.

• Partnerships and discounts.

• Work model: Anywhere Office – 100% remote.