Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Log and manage tickets within the ITSM tool

• Deliver first-level (N1) technical support, conducting initial diagnosis and resolving basic problems

• Support users in navigating corporate systems and applications

• Escalate tickets to higher support tiers when required

• Monitor and track tickets until they are resolved

• Maintain accurate records and documentation

• Participate in the enhancement and updates of the knowledge base

• Ensure high-quality service and user satisfaction

⛳️ Requirements

• Completed high school diploma

• Experience in providing technical support

• Fundamental knowledge of:

• Operating systems (Windows, macOS, Linux)

• Computer networking

• Strong communication skills and a user-centered approach

• Ability to quickly resolve issues

• Completed or ongoing technical education in IT

• ITIL Foundation certification

🏝️ Benefits

• Meal allowance or meal voucher

• Discounts on courses, universities, and language schools

• Access to Stefanini Academy — a platform offering free, up-to-date online courses with certificates

• Mentorship opportunities

• Benefits club for medical consultations and exams

• Medical assistance (health insurance)

• Dental care

• Perks and discounts club at leading establishments

• Travel club

• Pet care benefits (partner network)