Junior Specialist – Fleet Operations Support, Authority Requests

This is a fully remote position, open to applicants in Germany.

📋 Description

• Effective case management: You will execute structured operational processes and assignment of fines, parking tickets, missing vehicle documents, and OEM recall campaigns within the system.

• Autonomous authority management: You will assess and process incoming requests from authorities independently, prioritizing them based on urgency and deadlines, ensuring timely responses.

• Customer-centric complaint resolution: You will manage customer complaints and inquiries related to traffic violations and documentation independently, resolving cases with professionalism and a service-oriented mindset.

• Backlog management: You will maintain the processing backlog at a minimal level through organized work methods and ongoing ticket assessment.

• Process documentation & upkeep: You will accurately document all cases in our systems to ensure a complete history and uphold high data quality in fleet management.

• Interdepartmental collaboration: You will collaborate closely with the broader Operations and Fleet teams to identify recurring issues early and streamline processes.

⛳️ Requirements

• Strong educational foundation: Completed commercial training with an automotive focus (e.g., automotive sales clerks) or in office administration (e.g., insurance clerks, administrative specialists), or relevant professional experience involving regular interactions with authorities.

• Organizational skills & multitasking: Exceptional ability to manage multiple cases simultaneously and efficiently, combined with a structured, independent, and meticulous approach to work.

• Self-management in a remote environment: A high level of autonomy and a strong ability to self-organize, both while working from home and in the office.

• Proficient language skills: Advanced German language proficiency (C1–C2) to correspond professionally and legally securely with authorities.

• Relevant prior experience: Initial practical experience in fine processing (e.g., parking and speeding violations) or in an automotive context (e.g., dealership, car rental, traffic monitoring).

• Additional language skills & remote work experience: Good English skills (B1–B2) for internal communication in an international setting, along with initial experience in fully remote work (home office).

🏝️ Benefits

• Shared Success (VSOP / Virtual Stock Option Program): We achieve together. Through our Virtual Stock Option Program, you directly benefit from FINN’s long-term value growth and success.

• Fuel your Growth (€1,500 training budget): Growth is essential. With an annual development budget of €1,500 for courses and seminars, you choose how to advance personally and professionally.

• Family First (childcare subsidy & flexibility): We support you and your family. Enjoy a monthly childcare subsidy, exclusive access to daycare spots in Munich, and maximum flexibility for a stress-free balance between work and family life.

• Company pension plan (bAV): We think about your future. FINN contributes significantly to your company pension with a strong employer contribution of 66%.

• Experience our product (25% car subscription discount): Become a FINN driver yourself! Take advantage of a generous 25% employee discount on your car subscription or opt for our appealing bike leasing alternative.

• Health & mindset (fitness & wellbeing): Your energy drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, as well as professional mental health support.

• Munich office experience: Enjoy barista-quality coffee, matcha, and our famous fruit basket at our modern Munich headquarters. Additionally, you will receive a daily lunch allowance for your midday meal.

• Team spirit & corporate events: We are more than just colleagues. Whether summer gatherings by the lake or relaxed after-work drinks — we celebrate our milestones together at regular team events.