Junior Service Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver exceptional and courteous customer service during on-site visits.

• Install, program, calibrate, and maintain bean-to-cup coffee machines.

• Repair coffee equipment both in warehouses and at client locations in collaboration with manufacturers.

• Travel to client sites within the assigned region to provide product deliveries.

• Conduct preventative maintenance and replace water filters as needed.

• Assist with wireless printer stations and implement solutions for new customers.

• Keep a precise inventory of parts and tools.

• Work in conjunction with Operations and Client Experience teams.

• Report directly to the Field Service Supervisor.

• Act as the representative of WithMe, Inc. to customers.

• Ensure that equipment is installed, serviced, and maintained to the highest standards.

⛳️ Requirements

• Reside in Seattle, WA.

• Minimum of 1 year of experience in a customer-facing or field service position.

• Excellent communication skills and a strong customer-centric approach.

• Mechanical aptitude is essential.

• Basic plumbing knowledge or a willingness to learn is required.

• Possess a valid driver’s license and the ability to travel regionally.

• Capable of lifting 65–90 lbs. with assistance.

• Able to perform regular physical activities such as standing, sitting, squatting, crouching, and reaching.

• Self-driven and detail-oriented.

• Dedicated to delivering high-quality service.

• Eager to learn new systems, equipment, and processes.

• A passion for coffee and/or printing technology is a plus.

🏝️ Benefits

• Employee equity.

• Comprehensive coverage for health, dental, vision, life, and disability.

• Retirement plan with company matching.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Competitive paid time off policies.

• Annual allowance for training and education.

• Fully remote work environment.

• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly non-exempt employees.

• Engaging and inspiring in-person team events.

• A collaborative, intelligent, and forward-thinking team.

• Opportunity for direct, meaningful impact as the company scales.