Junior Permit Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete permit request process from the moment a customer request is received until the delivery of comprehensive permit documentation.

• Accept, assess, and manage approved permit requests from MovingPermits.com and synchronize them with HubSpot.

• Investigate requested addresses utilizing Google Maps and Street View.

• Raise concerns or unclear requests and document findings accordingly.

• Organize and prioritize requests based on their date and city in line with lead-time requirements.

• Submit permit applications on city-specific websites, adhering to application protocols.

• Manage permit payments using the company credit card and keep accurate payment records.

• Collaborate with local sign posting vendors to coordinate Tow Zone sign placements.

• Recognize and escalate customer issues or conflicts prior to job delivery.

• Verify that permit documents are complete and accurate before delivering to customers.

• Review job pricing, line-item totals, and billing information prior to invoicing.

• Document and communicate any issues, discrepancies, or errors for resolution.

• Manage a portfolio of 2–6 major markets simultaneously.

⛳️ Requirements

• At least 1 year of experience in an office or administrative role.

• Strong proficiency in English, both spoken and written.

• Exceptional organizational skills with a keen eye for detail.

• Ability to perform effectively under pressure and adhere to strict, non-negotiable deadlines.

• Proficient in computer systems with the capability to quickly learn new web-based applications and databases.

• Strong customer service focus and professional communication skills.

• Capacity to juggle multiple tasks and priorities at the same time.

• Proven experience collaborating with U.S.-based business teams.

• Excellent written and verbal communication skills in English.

• Full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST).

• A quiet workspace is essential.

• Internet connection with a minimum download speed of 30 Mbps and upload speed of 10 Mbps.

• Preferred: experience with CRM systems like HubSpot.

• Preferred: familiarity with permit or regulatory processes, online government portals, or municipal systems.

• Preferred: understanding of specific cities’ parking regulations or right-of-way policies.

🏝️ Benefits

• Medical insurance.

• Accident insurance.

• Retirement benefits.

• 12 company-paid holidays.

• 2 flexible holidays.

• Privilege/earned leave.

• Casual/sick leave.

• Paid maternity and paternity leave.

• Weekly wellness events.

• Night Shift Allowance in accordance with company policy.

• Full remote work arrangement.