Junior Patient Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage both inbound and outbound patient support for designated programs.

• Create, finalize, and update patient registrations efficiently.

• Log all registration information and patient interactions within each program's CRM system.

• Carry out scheduled tasks in accordance with the defined scope of work.

• Identify, document, and report adverse events and pharmacovigilance-related incidents following the client's standard operating procedures, including necessary timelines and data collection.

• Review the program inbox daily to ensure timely responses to all emails and that adverse events are reported within stipulated timeframes.

• Implement operational procedures within specified deadlines.

⛳️ Requirements

• Education: Degree in a health-related discipline — either completed or in progress.

• A minimum of 6 months’ experience in a Patient Support program is preferred.

• Experience in pharmacovigilance is advantageous.

• Familiarity with CRM systems is preferred.

🏝️ Benefits

• Health and dental insurance coverage.

• Pharmacy benefit: the company partially covers employees’ medication costs.

• Life insurance provided.

• Annual influenza vaccination offered.

• Comprehensive health management program for employees and their dependents.

• TotalPass: access to gym facilities and wellness services.

• Childcare assistance available.

• Enhanced maternity and paternity leave policies.

• Home office allowance for remote positions.

• Transportation voucher for on-site roles.

• Meal/food allowance provided.

• Annual Profit Sharing Program for eligible employees.

• Birthday day off policy.

• Ongoing development initiatives available.

• Collaborative partnerships with educational institutions.