Junior Network Support Specialist

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Deliver first- and second-line assistance for issues related to network and connectivity.

• Aid in diagnosing LAN, WAN, and Wi-Fi connectivity challenges.

• Execute basic setup and support of network devices under guidance.

• Support Aruba and Cisco network environments, including switches, access points, and routers.

• Monitor network performance and communicate issues to senior engineers.

• Appropriately escalate complex or critical network incidents.

• Keep precise documentation of incidents, solutions, and procedures.

• Adhere to security policies and IT best practices.

⛳️ Requirements

• Basic understanding of networking principles (TCP/IP, DNS, DHCP, VLANs).

• Fundamental knowledge of troubleshooting wired and wireless networks.

• Familiarity with enterprise IT environments.

• Capability to follow technical procedures and documentation.

• Excellent communication skills and a customer-service-oriented approach.

• Experience with Aruba and/or Cisco networking equipment is a plus.

• CCNA, CompTIA Network+, or similar certifications are preferred but not required.

• Background with IT ticketing systems and monitoring tools is advantageous.

• Basic understanding of network security concepts is preferred.

🏝️ Benefits

• Entry-level position to gain practical networking experience.

• Mentorship and learning opportunities with experienced network and IT personnel.

• Exposure to enterprise networking technologies.

• Competitive salary based on experience.

• Remote work: telecommute/work remotely 100% of the time.